tag:status.squarespace.com,2005:/history Squarespace Status - Incident History 2022-08-16T04:06:23-04:00 Squarespace tag:status.squarespace.com,2005:Incident/10786010 2022-08-08T21:02:16-04:00 2022-08-08T21:02:16-04:00 Unable to save changes on sites with Fluid Engine enabled <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>21:02</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>19:07</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>18:54</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>18:23</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> tag:status.squarespace.com,2005:Incident/10753666 2022-08-03T13:13:49-04:00 2022-08-03T13:13:49-04:00 Account related emails and form submissions emails are not being delivered <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>13:13</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>12:41</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>12:15</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p> tag:status.squarespace.com,2005:Incident/10555557 2022-07-12T17:30:39-04:00 2022-07-12T17:30:39-04:00 Connectivity Issues <p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>17:30</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>15:43</var> EDT</small><br><strong>Investigating</strong> - We're investigating errors while connecting to some Squarespace sites.</p> tag:status.squarespace.com,2005:Incident/10376212 2022-06-22T02:40:36-04:00 2022-06-22T02:40:36-04:00 Non-english templates store failing to load <p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>02:40</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>02:37</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>02:34</var> EDT</small><br><strong>Investigating</strong> - We're investigating issues with non-english Squarespace template stores appearing slow or unresponsive.</p> tag:status.squarespace.com,2005:Incident/10339689 2022-06-17T13:59:41-04:00 2022-06-17T13:59:42-04:00 Unable to start a trial or select a template from the international template store <p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>13:59</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>13:53</var> EDT</small><br><strong>Monitoring</strong> - The issue has been mitigated and we're monitoring the results.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>13:21</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue with our translation partner.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>12:25</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue with our translation partner.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>11:52</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>11:32</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where customers are unable to start a trial or select a template from the international template store.</p> tag:status.squarespace.com,2005:Incident/10323880 2022-06-16T14:33:29-04:00 2022-06-16T14:33:30-04:00 Squarespace Scheduling Admin - Some payment amounts are displaying incorrectly on the Admin side of Scheduling <p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>14:33</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>14:01</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>13:26</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> tag:status.squarespace.com,2005:Incident/10132873 2022-06-02T12:31:34-04:00 2022-06-02T13:50:14-04:00 Developer Platform Maintenance <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>13:50</var> EDT</small><br><strong>Update</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>12:31</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>11:13</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>11:06</var> EDT</small><br><strong>Scheduled</strong> - We're performing maintenance on the developer platform. It will be offline for approximately one hour.</p> tag:status.squarespace.com,2005:Incident/10115256 2022-06-01T03:27:44-04:00 2022-06-01T03:27:45-04:00 Unable to register .org domains <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>03:27</var> EDT</small><br><strong>Resolved</strong> - This has been resolved and .org domains can now be registered.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>10:17</var> EDT</small><br><strong>Identified</strong> - Domain names for the .org TLD are currently showing as “Unavailable” and cannot be registered due to maintenance by our domain provider.</p> tag:status.squarespace.com,2005:Incident/10116549 2022-05-31T14:31:40-04:00 2022-05-31T14:31:40-04:00 Squarespace.com not loading for logged in users <p><small>May <var data-var='date'>31</var>, <var data-var='time'>14:31</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>13:23</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>13:14</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>13:03</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>12:58</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with squarespace.com not loading properly while logged into Squarespace.</p> tag:status.squarespace.com,2005:Incident/10065661 2022-05-24T13:41:22-04:00 2022-05-24T13:41:22-04:00 Merchants unable to purchase shipping labels <p><small>May <var data-var='date'>24</var>, <var data-var='time'>13:41</var> EDT</small><br><strong>Resolved</strong> - A fix has been implemented. This incident is now resolved</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>13:13</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>12:49</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports of merchants being unable to purchase shipping labels.</p> tag:status.squarespace.com,2005:Incident/10018776 2022-05-18T15:11:54-04:00 2022-05-18T15:11:55-04:00 Scheduling - Square Payments - Double deposit/full payment within Appointment Details panel <p><small>May <var data-var='date'>18</var>, <var data-var='time'>15:11</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>09:56</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>08:59</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix in being implemented.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>07:57</var> EDT</small><br><strong>Update</strong> - We are still investigating the issue. Thanks for your continued patience.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>06:55</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>06:03</var> EDT</small><br><strong>Investigating</strong> - Payments via Square from May 16th are displayed twice within the Appointment Details in Scheduling, while only one instance can be found within Square. <br /><br />We're currently investigating this issue. Thanks for your patience.</p> tag:status.squarespace.com,2005:Incident/9850283 2022-04-25T11:06:15-04:00 2022-04-25T11:06:16-04:00 Squarespace Scheduling - Intermittent client-facing booking error <p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>11:06</var> EDT</small><br><strong>Resolved</strong> - Thanks for your patience. <br /><br />This incident has been resolved.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>10:20</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>10:01</var> EDT</small><br><strong>Identified</strong> - We're seeing some intermittent client-facing error messages after the payment step of their booking process via the Client Scheduling Page. Accounts using Stripe as their payment processor may notice an impact on a small number of transactions.<br /><br />The issue has been identified and a fix is being implemented.</p> tag:status.squarespace.com,2005:Incident/9681144 2022-03-31T22:51:45-04:00 2022-03-31T22:51:46-04:00 Account Dashboard loading issues <p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>22:51</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>22:26</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>21:52</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>21:22</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>20:37</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating issues with loading the Account Dashboard.</p> tag:status.squarespace.com,2005:Incident/9596786 2022-03-21T16:34:15-04:00 2022-03-21T16:34:16-04:00 Lock Screen Page Loading Issues <p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>16:34</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>15:33</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>15:31</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating issues with the lock screen page not loading properly for password protected pages and sites.</p> tag:status.squarespace.com,2005:Incident/9528138 2022-03-12T20:23:57-05:00 2022-03-12T20:23:58-05:00 Some emails being sent through Form Blocks are not being received <p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>20:23</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>19:52</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>18:29</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> tag:status.squarespace.com,2005:Incident/9394232 2022-02-23T23:33:54-05:00 2022-02-23T23:33:55-05:00 Some sites unable to load shopping carts <p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>23:33</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>23:10</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>20:27</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>19:40</var> EST</small><br><strong>Investigating</strong> - We have identified the issue and are investigating further.</p> tag:status.squarespace.com,2005:Incident/9354804 2022-02-18T17:13:59-05:00 2022-02-18T17:14:00-05:00 Email Issues <p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>17:13</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>16:36</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>16:23</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>15:27</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>14:30</var> EST</small><br><strong>Investigating</strong> - We are currently investigating reports of emails not being delivered to users, these include but are not limited to: <br /><br />password recovery emails, account recovery emails, form submission emails, Google Workspace invitation emails, commerce emails. <br /><br />Please note, Email Campaigns are not affected by this issue.</p> tag:status.squarespace.com,2005:Incident/9346536 2022-02-17T17:46:05-05:00 2022-02-17T17:46:07-05:00 Scheduling Mobile App - Appointments not displayed on version 4.13.33 <p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>17:46</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>17:14</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>17:00</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> tag:status.squarespace.com,2005:Incident/9278402 2022-02-09T17:08:53-05:00 2022-02-09T17:08:54-05:00 Connectivity Issues <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>17:08</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>16:44</var> EST</small><br><strong>Investigating</strong> - We are currently investigating issues with Squarespace sites not loading.</p> tag:status.squarespace.com,2005:Incident/9162181 2022-01-25T14:59:02-05:00 2022-01-25T14:59:04-05:00 Account Dashboard displaying error message <p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:59</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved, thanks for your patience.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:11</var> EST</small><br><strong>Identified</strong> - The issue has been identified, and we're monitoring the results.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:00</var> EST</small><br><strong>Update</strong> - We're continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>13:41</var> EST</small><br><strong>Investigating</strong> - We're currently investigating an issue with the Account Dashboard page showing an error message.</p> tag:status.squarespace.com,2005:Incident/9160476 2022-01-25T14:41:10-05:00 2022-01-25T14:41:10-05:00 Inventory Panel Delay <p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:41</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved, thanks for your patience.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>13:44</var> EST</small><br><strong>Update</strong> - We're continuing to work on the indexing delay in the Inventory panel.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>12:56</var> EST</small><br><strong>Update</strong> - We are continuing to work on the indexing delay in the Inventory panel.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:52</var> EST</small><br><strong>Identified</strong> - The issue has been identified and we're working to reduce the indexing delay in the Inventory panel.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>10:54</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue. In the meantime, new products will display in store pages without issues.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:58</var> EST</small><br><strong>Investigating</strong> - We are currently investigating delays with the Inventory panel displaying new products.</p> tag:status.squarespace.com,2005:Incident/9131244 2022-01-20T15:21:42-05:00 2022-01-20T15:21:43-05:00 Domain DNS Settings Issue <p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>15:21</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>15:06</var> EST</small><br><strong>Investigating</strong> - We are currently investigating issues with updating DNS Settings for Squarespace Domains.</p> tag:status.squarespace.com,2005:Incident/9021557 2022-01-06T22:18:31-05:00 2022-01-06T22:18:31-05:00 7.0 blog and events editing <p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>22:18</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>21:15</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>20:46</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>20:13</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting block editing for blog posts and events on the Squarespace 7.0 platform.</p> tag:status.squarespace.com,2005:Incident/8916908 2021-12-22T21:35:33-05:00 2021-12-22T21:35:34-05:00 Creation of new collection items <p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>21:35</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>19:23</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>18:49</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue with creating new collection items on the Squarespace 7.1 platform.</p> tag:status.squarespace.com,2005:Incident/8894470 2021-12-20T07:02:17-05:00 2021-12-20T07:02:19-05:00 Connectivity issues for Squarespace sites <p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>07:02</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>06:56</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>06:53</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>06:52</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>