Squarespace Status - Incident History https://status.squarespace.com Statuspage Wed, 17 Aug 2022 04:23:48 -0400 Unable to save changes on sites with Fluid Engine enabled <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>21:02</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>19:07</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>18:54</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>18:23</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> Mon, 08 Aug 2022 21:02:16 -0400 https://status.squarespace.com/incidents/l6yjfdqqfwj2 https://status.squarespace.com/incidents/l6yjfdqqfwj2 Account related emails and form submissions emails are not being delivered <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>13:13</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>12:41</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>12:15</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p> Wed, 03 Aug 2022 13:13:49 -0400 https://status.squarespace.com/incidents/48hwgmpmvwrs https://status.squarespace.com/incidents/48hwgmpmvwrs Connectivity Issues <p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>17:30</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>15:43</var> EDT</small><br><strong>Investigating</strong> - We're investigating errors while connecting to some Squarespace sites.</p> Tue, 12 Jul 2022 17:30:39 -0400 https://status.squarespace.com/incidents/270ldcs89wjf https://status.squarespace.com/incidents/270ldcs89wjf Non-english templates store failing to load <p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>02:40</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>02:37</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>02:34</var> EDT</small><br><strong>Investigating</strong> - We're investigating issues with non-english Squarespace template stores appearing slow or unresponsive.</p> Wed, 22 Jun 2022 02:40:36 -0400 https://status.squarespace.com/incidents/rscvsp8kp0z5 https://status.squarespace.com/incidents/rscvsp8kp0z5 Unable to start a trial or select a template from the international template store <p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>13:59</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>13:53</var> EDT</small><br><strong>Monitoring</strong> - The issue has been mitigated and we're monitoring the results.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>13:21</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue with our translation partner.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>12:25</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue with our translation partner.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>11:52</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>11:32</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where customers are unable to start a trial or select a template from the international template store.</p> Fri, 17 Jun 2022 13:59:41 -0400 https://status.squarespace.com/incidents/nx3rs6vmrk5z https://status.squarespace.com/incidents/nx3rs6vmrk5z Squarespace Scheduling Admin - Some payment amounts are displaying incorrectly on the Admin side of Scheduling <p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>14:33</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>14:01</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>13:26</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> Thu, 16 Jun 2022 14:33:29 -0400 https://status.squarespace.com/incidents/401yj8cstwjq https://status.squarespace.com/incidents/401yj8cstwjq Developer Platform Maintenance <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>13:50</var> EDT</small><br><strong>Update</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>12:31</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>11:13</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>11:06</var> EDT</small><br><strong>Scheduled</strong> - We're performing maintenance on the developer platform. It will be offline for approximately one hour.</p> Thu, 02 Jun 2022 12:31:34 -0400 Thu, 02 Jun 2022 12:30:00 -0400 https://status.squarespace.com/incidents/fkb1xgzzxcct https://status.squarespace.com/incidents/fkb1xgzzxcct Unable to register .org domains <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>03:27</var> EDT</small><br><strong>Resolved</strong> - This has been resolved and .org domains can now be registered.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>10:17</var> EDT</small><br><strong>Identified</strong> - Domain names for the .org TLD are currently showing as “Unavailable” and cannot be registered due to maintenance by our domain provider.</p> Wed, 01 Jun 2022 03:27:44 -0400 https://status.squarespace.com/incidents/s0739d4s5drm https://status.squarespace.com/incidents/s0739d4s5drm Squarespace.com not loading for logged in users <p><small>May <var data-var='date'>31</var>, <var data-var='time'>14:31</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>13:23</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>13:14</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>13:03</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>12:58</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with squarespace.com not loading properly while logged into Squarespace.</p> Tue, 31 May 2022 14:31:40 -0400 https://status.squarespace.com/incidents/mj1jx8sgt1j7 https://status.squarespace.com/incidents/mj1jx8sgt1j7 Merchants unable to purchase shipping labels <p><small>May <var data-var='date'>24</var>, <var data-var='time'>13:41</var> EDT</small><br><strong>Resolved</strong> - A fix has been implemented. This incident is now resolved</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>13:13</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>12:49</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports of merchants being unable to purchase shipping labels.</p> Tue, 24 May 2022 13:41:22 -0400 https://status.squarespace.com/incidents/96t01xvf054c https://status.squarespace.com/incidents/96t01xvf054c Scheduling - Square Payments - Double deposit/full payment within Appointment Details panel <p><small>May <var data-var='date'>18</var>, <var data-var='time'>15:11</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>09:56</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>08:59</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix in being implemented.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>07:57</var> EDT</small><br><strong>Update</strong> - We are still investigating the issue. Thanks for your continued patience.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>06:55</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>06:03</var> EDT</small><br><strong>Investigating</strong> - Payments via Square from May 16th are displayed twice within the Appointment Details in Scheduling, while only one instance can be found within Square. <br /><br />We're currently investigating this issue. Thanks for your patience.</p> Wed, 18 May 2022 15:11:54 -0400 https://status.squarespace.com/incidents/tvybvynggvpd https://status.squarespace.com/incidents/tvybvynggvpd Squarespace Scheduling - Intermittent client-facing booking error <p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>11:06</var> EDT</small><br><strong>Resolved</strong> - Thanks for your patience. <br /><br />This incident has been resolved.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>10:20</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>10:01</var> EDT</small><br><strong>Identified</strong> - We're seeing some intermittent client-facing error messages after the payment step of their booking process via the Client Scheduling Page. Accounts using Stripe as their payment processor may notice an impact on a small number of transactions.<br /><br />The issue has been identified and a fix is being implemented.</p> Mon, 25 Apr 2022 11:06:15 -0400 https://status.squarespace.com/incidents/46fj3x7vtbgy https://status.squarespace.com/incidents/46fj3x7vtbgy Account Dashboard loading issues <p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>22:51</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>22:26</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>21:52</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>21:22</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>20:37</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating issues with loading the Account Dashboard.</p> Thu, 31 Mar 2022 22:51:45 -0400 https://status.squarespace.com/incidents/9x3b3vnfjh7f https://status.squarespace.com/incidents/9x3b3vnfjh7f Lock Screen Page Loading Issues <p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>16:34</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>15:33</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>15:31</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating issues with the lock screen page not loading properly for password protected pages and sites.</p> Mon, 21 Mar 2022 16:34:15 -0400 https://status.squarespace.com/incidents/gtj3vjcl2400 https://status.squarespace.com/incidents/gtj3vjcl2400 Some emails being sent through Form Blocks are not being received <p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>20:23</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>19:52</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>18:29</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> Sat, 12 Mar 2022 20:23:57 -0500 https://status.squarespace.com/incidents/wzg0zscj6mz8 https://status.squarespace.com/incidents/wzg0zscj6mz8 Some sites unable to load shopping carts <p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>23:33</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>23:10</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>20:27</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>19:40</var> EST</small><br><strong>Investigating</strong> - We have identified the issue and are investigating further.</p> Wed, 23 Feb 2022 23:33:54 -0500 https://status.squarespace.com/incidents/81cw1n6jylms https://status.squarespace.com/incidents/81cw1n6jylms Email Issues <p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>17:13</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>16:36</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>16:23</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>15:27</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>14:30</var> EST</small><br><strong>Investigating</strong> - We are currently investigating reports of emails not being delivered to users, these include but are not limited to: <br /><br />password recovery emails, account recovery emails, form submission emails, Google Workspace invitation emails, commerce emails. <br /><br />Please note, Email Campaigns are not affected by this issue.</p> Fri, 18 Feb 2022 17:13:59 -0500 https://status.squarespace.com/incidents/rtxfs9f93nrf https://status.squarespace.com/incidents/rtxfs9f93nrf Scheduling Mobile App - Appointments not displayed on version 4.13.33 <p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>17:46</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>17:14</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>17:00</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> Thu, 17 Feb 2022 17:46:05 -0500 https://status.squarespace.com/incidents/lkntmyqk4f81 https://status.squarespace.com/incidents/lkntmyqk4f81 Connectivity Issues <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>17:08</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>16:44</var> EST</small><br><strong>Investigating</strong> - We are currently investigating issues with Squarespace sites not loading.</p> Wed, 09 Feb 2022 17:08:53 -0500 https://status.squarespace.com/incidents/15r85thmqtvb https://status.squarespace.com/incidents/15r85thmqtvb Account Dashboard displaying error message <p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:59</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved, thanks for your patience.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:11</var> EST</small><br><strong>Identified</strong> - The issue has been identified, and we're monitoring the results.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:00</var> EST</small><br><strong>Update</strong> - We're continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>13:41</var> EST</small><br><strong>Investigating</strong> - We're currently investigating an issue with the Account Dashboard page showing an error message.</p> Tue, 25 Jan 2022 14:59:02 -0500 https://status.squarespace.com/incidents/rbnlp56fcyzp https://status.squarespace.com/incidents/rbnlp56fcyzp Inventory Panel Delay <p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:41</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved, thanks for your patience.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>13:44</var> EST</small><br><strong>Update</strong> - We're continuing to work on the indexing delay in the Inventory panel.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>12:56</var> EST</small><br><strong>Update</strong> - We are continuing to work on the indexing delay in the Inventory panel.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:52</var> EST</small><br><strong>Identified</strong> - The issue has been identified and we're working to reduce the indexing delay in the Inventory panel.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>10:54</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue. In the meantime, new products will display in store pages without issues.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:58</var> EST</small><br><strong>Investigating</strong> - We are currently investigating delays with the Inventory panel displaying new products.</p> Tue, 25 Jan 2022 14:41:10 -0500 https://status.squarespace.com/incidents/krxgtc7l50zq https://status.squarespace.com/incidents/krxgtc7l50zq Domain DNS Settings Issue <p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>15:21</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>15:06</var> EST</small><br><strong>Investigating</strong> - We are currently investigating issues with updating DNS Settings for Squarespace Domains.</p> Thu, 20 Jan 2022 15:21:42 -0500 https://status.squarespace.com/incidents/c3xwq04x7bj1 https://status.squarespace.com/incidents/c3xwq04x7bj1 7.0 blog and events editing <p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>22:18</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>21:15</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>20:46</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>20:13</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting block editing for blog posts and events on the Squarespace 7.0 platform.</p> Thu, 06 Jan 2022 22:18:31 -0500 https://status.squarespace.com/incidents/0rzmjwkqbylm https://status.squarespace.com/incidents/0rzmjwkqbylm Creation of new collection items <p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>21:35</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>19:23</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>18:49</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue with creating new collection items on the Squarespace 7.1 platform.</p> Wed, 22 Dec 2021 21:35:33 -0500 https://status.squarespace.com/incidents/sk2jg3mtsykq https://status.squarespace.com/incidents/sk2jg3mtsykq Connectivity issues for Squarespace sites <p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>07:02</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>06:56</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>06:53</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>06:52</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> Mon, 20 Dec 2021 07:02:17 -0500 https://status.squarespace.com/incidents/jkcy4bhbj9gf https://status.squarespace.com/incidents/jkcy4bhbj9gf